SERVICE LEVEL AGREEMENTS (SLA)

Regular SLA
All servers are provisioned complete with our Regular SLA, at no additional charge for replacement of failed hardware, including parts and labor to return the provisioned hardware to its original installed setup. Service is provided based on your position in the support queue.
The Regular SLA provides PraHost servers with OS support up to root access. This means PraHost will reset the root password; reinstall the original OS, repair the bootloader, or correct network stack issues to restore connectivity, without additional charge. Any services beyond this basket of services is charged, for the support time necessary to complete the requested task, based on the time of day.

SLA : Regular
Response Time: 6 Hours
Support Availability: any time (24x7x365)